Security Information Write for Us
Security information is an alternate contact email address or phone number added to your account. If you forget your password or if someone else tries to control your account, we send you a verification code to that alternate address or phone number. When you return the code to us, we will know that you can help you log back into your Microsoft account.
We use your security information to verify your identity if you gain access to personal information or detect a problem with your account.
Note: This article is about safety information. If you’ve forgotten or lost your password, or have other problems related to it, see Change or reset your Windows password.
Microsoft account verification codes and security information
Before we begin to explain how to manage your security information, let’s make sure that we have correctly submitted your verification code.
If you want to reset your password, but your verification code hasn’t arrived, see When you can’t sign in to your Microsoft account.
For tips on receiving and using verification codes, see Verification code troubleshooting.
Manage security information
You can change your password, update information, or review recent activity. If you are yet to sign-in to your Microsoft account, you will see a message.
On the Security Basics account page, you can add, update, or delete security information. Select any of the following options to learn more.
- Add or update security information
- Remove security information
- Verification code troubleshooting
- I do not receive my verification code. What do I do?
- Is a verification code the same as a password?
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