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What does a Technical Support Analyst do? – Definition, Profile, and More

What does a Technical Support Analyst do? - Definition, Profile, and More

Technical Support Analyst Definition

Technical Support Analyst is responsible for providing assistance and maintenance to computer equipment and systems that may have failures.

In this sense, their responsibilities include the installation, configuration, and updating of hardware and software, in addition to fixing any equipment breakdown.

They work by providing assistance or support to the company or employees remotely by telephone or email.

The field of them can cover a variety of areas of expertise. For example, some corporations hire these professionals to dedicate themselves to the management.

Also Read: What is an All In One Computer? Definition, Advantages, and More

What is the profile of the technical support analyst?

As we anticipated, the figure of the technical support analyst is increasingly demanded by companies, as more and more users are launched to use all kinds of computer products.

These are some of the qualities and capabilities that companies require when they try to fill that position:

Extensive knowledge in computer science



Capacity for teamwork

What are the principal functions of the Technical Support Analyst?

The most common functions are:

  1. Understand the problem and its cause.
  2. Solve the problem.
  3. And also, Explain the problem to team members or the client.
  1. Perform diagnostics of hardware and software malfunction.
  2. And also, Find solutions to any failure and implement them.

What are the Daily tasks of the Technical Support Analyst?

  1. Check the status of all systems and equipment.
  2. Respond to requests from employees or customers.
  3. Install and configure new systems and equipment.
  4. Replace damaged equipment.
  5. Detect software failures.
  6. And also, Test, evaluate and learn about updates and new technologies.

What is the Salary of a Technical Support Analyst?

Also Read: What is CCNP(Cisco Certified Network Professional)?-Definition, and More

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