An Ultimate Guide to End User Experience Management

An Ultimate Guide to End User Experience Management

Even though digitalization has helped us in several ways, it has also brought some amount of complexity in the organizations to manage their computers, applications, and networking resources. While the organizations are now aiming to fulfill the needs of a more diverse audience, it is becoming more difficult for the organizations to manage complex computing systems. Then again, as the global workplaces are shifting to remote workplaces after the coronavirus pandemic, the need for an effective user experience has become significantly important. Thus, the IT team is facing a new responsibility of tracking multiple devices of different workplaces from one place. For this reason, digital experience monitoring has become crucial for the proper end user experience management. Therefore, monitoring of digital experience has a vital role to minimize the management costs and adapting to the new changes.

Tips for Monitoring the Digital Experience:

The IT infrastructure of an organization consists of thousands of machines where several processes are running. The following tips will help you to improve the digital experience and productivity of the users.

1. Include Everything in Your Observation:

An organization should evaluate the overall health status of the full EUC environment through having an end-to-end view. In order to check several aspects of the IT infrastructure and evaluate the connection between multiple components, the organization should carefully observe the health status metrics.

2. Prepare the Systems Ready before Needs:

You can also conduct proactive availability testing in order to ensure that your systems are always ready before the end-users need them. The availability of the systems is essential to satisfy the end-users.

3. Simplify the Complexity of Your Infrastructure:

In order to handle complex systems very easily and simply, an organization should provide the IT team with essential tools. These tools are useful to maintain effective communication between the help- desk teams and the end-users.

How to Monitor the Digital Experience Effectively?

The monitoring of an effective digital experience requires you to follow some steps. First of all, you need to carefully observe the workplaces to detect any issues. When you have performed some essential tests on different workspaces, now, your job is to analyze the data of the tests. Lastly, you need to adjust or optimize the workspaces depending on your analysis of data.

Workspaces:

Any workspace involves multiple components, such as IGEL OS, Citrix Cloud, VMware, Microsoft WVD, etc. In order to find out any issues, you need to carefully check all these systems.

Observation:

In order to identify any issue in the systems, you have to perform some tests on the systems. The most useful tests are- i) Proactive Availability Testing, ii)Historical Data Testing, and iii)Real-Time Monitoring.

Data Analysis:

For identifying the issues through analyzing the data, you can rely on multiple data analytics. The most effectivedata analytics are a) Reporting, b)Community benchmarks, c)ML-driven Recommendations, and d) Notifications&Alerts.

Optimization:

There are multiple components in the optimization process, such as a)Root-cause Analysis, b)Guided & Automatic Remediation, and iii) Community Scripts Library, and these components help to adjust the systems.

Thus, if you can follow these steps properly, you can effectively monitor the digital experience of the end-users of your organization.