8 Surprising Ways VoIP Can Help Your Communications

The VoIP revolution is well underway. Companies have already seen the advantages of VoIP and are transitioning their analog landlines to this new digital technology—or setting up VoIP phone systems in the first place.

VoIP, which stands for Voice over Internet Protocol, is a cloud-based phone system that replaces the outdated copper wiring of generations past. But it’s more than just new technology. VoIP offers eight surprising benefits to any company’s communication.

1. Call anywhere with a local number

Landline phones are tied to the local number. But a VoIP system lets you add additional local numbers, toll-free numbers, and more in just a few clicks. If you’re based in Philadelphia but need to call prospects in San Francisco, you can dial up any Bay Area business and make it look like you’re calling from across the street.

2. Save more money, upfront and month-to-month

Because it doesn’t require expensive wiring and setup, a VoIP phone system is almost always more affordable to set up than their landline counterparts. And the monthly charges are also usually less expensive than traditional systems. The more phone lines, the bigger the savings—but even small businesses with just a few lines will usually save upfront and every month by switching to VoIP.

3. Scale up or down in just a few clicks

If you’re planning to grow, VoIP is the smart choice. Adding a new VoIP phone line is a cinch. Just request a new line from your service provider, and you can be making calls the same day. And closing down lines is just as easy. It’s a far cry from scheduling a technician to rewire a new phone system all the way back to your office’s hardware setup.

4. Upgrade to HD calling quality

With VoIP, call quality is closely tied to your Internet connection. In the early days of broadband, this was a major disadvantage, but it’s since turned into one of VoIP’s biggest strengths. VoIP systems offer crystal-clear audio at only 100kbps per line, meaning that even the slowest broadband connections can still accommodate thousands of calls at a time. And the quality is only improving as Internet speeds improve.

5. Integrate phone with other communication channels

Most businesses today don’t just use phones to communicate. They stay in touch with video calls, instant messaging, SMS texting, and more. The right VoIP provider can integrate all these channels into a single platform, making it easier to keep communications in sync and meaning fewer subscriptions to pay for and manage.

6. Switch to a system built for remote work

The pandemic has made remote work a reality for millions of workers, and VoIP is hands-down the best option. Since VoIP is based in the cloud, you don’t need employees to be in a physical location to use your company’s phone system. They can call from anywhere in the world and be indistinguishable from a worker based in the office.

7. Empower employees with softphones

Softphones are one of the major benefits of VoIP. Unlike a hardware phone like the kind that sits on an office desk, a softphone is just software you can install on any compatible device. A computer, smartphone, or tablet with a softphone app installed can make calls as if it were a landline phone in your office. This makes VoIP perfect for companies with bring your own device (BYOD) policies since any device can work like a company phone.

8. Add and upgrade with flexible features

Finally, VoIP shines because of its extensive feature set. Any feature you appreciate on a traditional phone system—like call routing, queueing, and more—can be done on VoIP, and usually in just a few clicks. And VoIP offers advanced features that aren’t even available on analog systems, like call monitoring, CRM integrations, voicemail transcription, and more.

The final word

For most businesses, the question isn’t if you’ll switch to VoIP but when. It’s become the de facto standard for new business phone systems, and for good reason. VoIP is more affordable, flexible, and scalable than other systems and offers additional features to boot. If you’re ready for a phone system built for the modern world, VoIP is the smart choice.